Delivery Policy

After your order is successfully placed, Top Threadz processes the order for dispatch. Processing time may vary depending on product availability, order volume, payment verification and other operational factors.

Top Threadz delivers orders to eligible locations across Pakistan through courier and logistics partners.

• Delivery times depend on your city and delivery address.
• Major cities may generally receive orders faster than remote or rural locations.
• Estimated delivery times are not guaranteed and may change due to operational circumstances.
• Delivery may take longer during public holidays, seasonal sales, weather conditions or unusually high order volumes.

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please make sure your order includes:

• Full name
• Active phone number
• Complete delivery address
• City and area
• Any useful landmark or delivery instructions

Delivery charges may depend on your delivery location, parcel size, order value and current shipping promotions.

Any applicable shipping fee will normally be displayed during checkout before you confirm your order.

From time to time, Top Threadz may offer free-shipping promotions subject to the terms and conditions of the promotion.

Cash on Delivery (COD) may be available for eligible orders within Pakistan.

COD availability can depend on your location, order value, delivery service and other operational conditions.

Once your order has been dispatched, tracking information may be provided through your account, email, SMS, WhatsApp or another available notification method.

Tracking updates are controlled partly by the courier service. There may occasionally be a delay between the physical movement of a parcel and the tracking system update.

Customers should remain available at the provided delivery address and respond to calls from the courier when required.

If a parcel cannot be delivered because of an incorrect address, unavailable recipient, unreachable phone number, refusal or other delivery issue, the parcel may be returned to Top Threadz.

Additional shipping or reshipment charges may apply where applicable.

If you need to change your delivery address, contact Top Threadz as soon as possible after placing your order.

Address changes may only be possible before the order is dispatched. Once the parcel has been handed over to the courier, Top Threadz may not be able to change the delivery address.

While Top Threadz works to process and dispatch orders as quickly as possible, delivery delays may occur due to circumstances outside our direct control.

• Severe weather conditions
• Public holidays
• Courier operational issues
• High order volumes
• Incorrect or incomplete addresses
• Security or access restrictions
• Unexpected logistical circumstances

If your parcel appears significantly damaged or tampered with when delivered, please contact the courier and Top Threadz customer support as soon as possible.

Where possible, take clear photographs of the parcel and its packaging before opening or immediately after noticing the issue. This may help us investigate the matter.

Top Threadz may work with different courier and logistics providers depending on the delivery location, service availability and operational requirements.

The courier assigned to your order may therefore vary from one order to another.

Some remote, rural or restricted locations may have limited courier coverage. In such cases, delivery may take longer or the courier may require the customer to collect the parcel from a nearby service point.

International delivery availability depends on the countries and shipping services supported by Top Threadz at the time of ordering.

International customers may be responsible for customs duties, import taxes, VAT, clearance charges and other fees imposed by the destination country.

Delivery and shipping issues are separate from product returns and exchanges.

For information about returning or exchanging a product, please review our Exchange & Return Policy.

If you have questions about your delivery, order status, tracking information or delivery address, please contact Top Threadz customer support.