Question 1

What does Top Threadz sell?

Accepted Answer

Top Threadz is a multi-category menswear retailer based in Pakistan. Our collections include premium wash & wear unstitched fabrics, stitched garments, two-piece and three-piece suits, and kids' wear designed for men who value premium quality and modern style.

Question 2

What is included in an unstitched suit?

Accepted Answer

Unstitched suits include standard 4-meter or 4.5-meter fabric lengths (as specified on each product page) tailored for Pakistani men's shalwar kameez or kurta pajama, along with branded buttons and signature packaging tags.

Question 3

Do you only sell unstitched fabric?

Accepted Answer

No. While unstitched fabric is our signature heritage collection, we offer a full range of menswear including ready-to-wear stitched kurtas, two-piece and three-piece suits, waistcoats, and festive kids' collections.

Question 4

Do the actual colors look exactly like the website images?

Accepted Answer

We shoot all products under studio lighting to represent colors as accurately as possible. Slight variations may occur depending on your screen calibration, display profile, or ambient lighting conditions.

Question 5

Is Top Threadz clothing suitable for everyday wear and Pakistan’s summer?

Accepted Answer

Yes. Our signature wash & wear and lightweight blended cotton fabrics are specifically engineered for breathability, wrinkle resistance, and comfort in Pakistan's hot and humid weather.

Question 6

Do you deliver across Pakistan?

Accepted Answer

Yes, Top Threadz delivers to all cities, towns, and postal codes across Pakistan (including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Quetta, and beyond) via trusted courier partners like Leopards, TCS, and Trax.

Question 7

How long does delivery take?

Accepted Answer

Orders in Karachi are typically delivered within 2–3 business days. Delivery to other major cities takes 3–5 business days, and remote areas may take 5–7 business days.

Question 8

How much does shipping cost?

Accepted Answer

Standard nationwide shipping is flat PKR 200, and free delivery is provided on orders above PKR 5,000 or PKR 10,000 depending on active seasonal promotions.

Question 9

How can I track my order?

Accepted Answer

Once your parcel is dispatched, you will receive an SMS and email containing your courier tracking number and a direct tracking link.

Question 10

Can I change my delivery address after placing an order?

Accepted Answer

Please contact Top Threadz customer support on WhatsApp immediately (+92 300 9070520). If your order has not been dispatched to the courier, we will update the address for you.

Question 11

What payment methods does Top Threadz accept?

Accepted Answer

We accept Cash on Delivery (COD) across Pakistan, direct online bank transfers, and major credit/debit cards.

Question 12

Is Cash on Delivery (COD) available everywhere in Pakistan?

Accepted Answer

Yes, Cash on Delivery is available across all serviceable courier pin codes nationwide.

Question 13

Is online payment secure?

Accepted Answer

Yes, our online payment gateway utilizes bank-grade 256-bit SSL encryption. We do not store your complete card details on our servers.

Question 14

What should I do if money was deducted but my order was not confirmed?

Accepted Answer

Please take a screenshot of your bank deduction / transaction SMS and share it with our support team on WhatsApp along with your name and email. We will verify with our payment gateway and manually confirm your order within a few hours.

Question 15

What is Top Threadz’s return and exchange policy?

Accepted Answer

We offer an easy 7-day exchange and return policy for unstitched fabric and unworn items in their original condition with all tags and original packaging intact.

Question 16

Can I return fabric after it has been cut or stitched?

Accepted Answer

No. Once fabric has been cut, altered, stitched, or washed, it cannot be returned or exchanged unless there was a pre-existing manufacturing defect reported prior to tailoring.

Question 17

What should I do if I receive a damaged or incorrect product?

Accepted Answer

Notify us within 48 hours of receiving your delivery via WhatsApp with clear pictures of the item and courier fly-bag. We will arrange a free exchange or full refund.

Question 18

How do I place an order on Top Threadz?

Accepted Answer

Browse our catalog, choose your fabric or size, click "Add to Cart", and click Checkout. Enter your shipping address, choose Cash on Delivery or Card payment, and confirm.

Question 19

Where is Top Threadz located?

Accepted Answer

Our flagship retail outlet is located at Street 2, DHA Phase 5 Zamzama Commercial Area, Defence V, Karachi, 75600, Pakistan. We also ship across Pakistan online via topthreadz.com.pk.

Question 20

How can I contact Top Threadz customer support?

Accepted Answer

You can reach our team via WhatsApp at +92 300 9070520, email at support@topthreadz.pk, or visit our Zamzama outlet during operating hours.

Question 21

How should I care for wash & wear fabric?

Accepted Answer

Hand wash or machine wash on a gentle cycle with cold water and mild detergent. Do not bleach. Hang to dry in shade to retain vibrant luster and minimize ironing requirements.

Question 22

Can I use bleach on fabrics or garments?

Accepted Answer

Never use chlorine bleach on wash & wear or Boski fabrics, as bleach damages synthetic and blended fibers and causes premature discoloration.

Question 23

How should I iron my Top Threadz suits?

Accepted Answer

Use a low-to-medium steam iron setting for wash & wear fabrics. Always iron on the reverse side or use a pressing cloth for dark shades.

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